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My Account

Do I need an account to shop at KOLIRIO?

No, you can checkout as a guest.  Nevertheless, with an account you can check your order status, purchase history, save a wishlist and receive exclusive offers.

I forgot my password, how can I log in to my account?

Please click on the ‘Lost Password’ link in the Login page.

I would like to stop receiving emails from KOLIRIO

Please send an email to with ‘unsuscribe’ as the email’s subject.

Custom Products

Can KOLIRIO make special-order items?

Sure! We can adjust our products to your specifications or make a completely new item for your order.  Please refer to the ‘Custom Orders’ page.


Can I place an order through the phone?

Of course!  Please call Toll-Free 1 (855) 523-6724

Can I change an order after i've placed it?

We can only process order changes or cancellations before the order has shipped.  Please log in to your account to check the status of your order or get in contact with us.

How do I use my coupons?

You can enter your coupon and view your saving either at the CART page or at the CHECKOUT page.


Is shipping really FREE on ALL orders?

YES!  Standard shipping is FREE on ALL orders.

Where does KOLIRIO ship from?

We ship from sunny South Florida!

How long does shipping take?

Shipping usually takes around 3 business days after the order is processed in our warehouse.  For more info on shipping go HERE.

Do you ship tp Alaska and Puerto Rico?

Yes! We do ship to Land of the Midnight Sun and to the Isla del Encanto.

Do you ship to International locations?

For now we only ship to Canada and the USA.


What is your return policy?

We strive our best to satisfy our customers with the quality of our products and services.  Should you want to return or cancel a purchase we would gladly accept it back. Please refer to our RETURNS page.